LUCIA GARZON


EDUCATION

  • Drexel University, Philadelphia, PA
  • B.S. In User Experience & Interaction Design, GPA: 3.96
  • Anticipated Graduation: June 2027

SKILLS


  • Design & Research Tools: Figma, UserTesting, Dovetail, Adobe CC (Photoshop, Illustrator, After Effects, Audition, & Premiere Pro), WordPress, Miro, Balsamiq, Asana, Jira, ClickUp, Monday, Nifty, Google forms & Microsoft Office Suite
  • UX/UI Design: Wireframing, prototyping, design thinking, user interface design, user flows, design systems, information architecture, responsive design, visual design, WCAG standards, content strategy, & microinteractions
  • UX Research: Competitive analysis, contextual inquiries, surveys, usability testing, user interviews, research synthesis, documentation, card sorting, affinity mapping, empathy mapping, & market research

WORK EXPERIENCE


UX Designer Intern, Amazon, Jun 2025 — Sep 2025, Seattle, WA

  • Redesigned core interfaces on the Wordwide Operations Security team for an internal incident reporting tool by implementing a scalable design system in Figma, improving usability and consistency across workflows for agents.
  • Led mixed-methods user research (5+ interviews, 5+ contextual inquiries, usability testing) with 15+ participants, validating seven usability pain points and translating insights into actionable design recommendations.
  • Balanced industry and business needs by conducting competitor analyses, including stakeholder interviews and a visual audit of 5+ competitors, resulting in informed designs.
  • Delivered data-backed strategy recommendations through research synthesis in Dovetail and internal AI tools, creating user personas, validating findings via surveys and writing final reports to guide product direction.

UX/UI Design Intern, Graditude, Mar 2025 — Jun 2025, Remote

  • Created a core admin matching user flow for a mentorship-focused social network that is scalable for 100+ members, allowing campus org leaders to match potential mentors and mentees.
  • Designed low and high-fidelity website prototypes on Figma and contributed new components with multiple states for the company design system (cards, chips, & buttons).
  • Validated design work by synthesizing past research and engaging in empathy mapping, competitor analysis, affinity mapping, and conducting 5+ user interviews.
  • Informed design decisions by integrating feedback from 1 designer, 1 engineer, and the company founder and reporting tasks to design lead using ClickUp & Slack.

UX Design Intern, Biasly, Mar 2025 — Jun 2025, Remote

  • Redesigned 10+ educational website pages & graphics in Figma for a news website providing bias ratings & analytics.
  • Enhanced the website's visual language by designing 20+ reusable UI components such as icons, cards, images, & data visualizations, creating engaging layouts that ensured accessibility and supported a cohesive design system.
  • Validated design decisions by conducting and synthesizing research with 50+ users through surveys, user interviews, and open card sorting via Google Forms and Zoom.
  • Incorporated stakeholder feedback through Nifty to iterate rapidly and communicate project progress to supervisor.

UX Designer Intern, Jun 2024 — Sep 2024, New York, NY

  • Designed data-driven user flows, wireframes, and mobile concepts that improved delivery experiences and informed future iterations, managing cross-functional deliverables in Asana for the Delivery Experience team.
  • Used Figma to create ideations and mockups redesigning delivery instructions in the Amazon shopping app.
  • Synthesized key customer problems by summarizing past reports, interviewing delivery drivers, and conducting market research through analyzing 5 competitors & 50+ customer insights.
  • Employed AI tools within UserTesting to collect user feedback from 8+ customers, initiating project handoff in a comprehensive final project brief to the team.
  • Contributed to design critiques during weekly meetings to improve the Amazon delivery experience for customers.

Marketing Design Intern, ZeroEyes, Apr 2024 — Jun 2024, Philadelphia, PA

  • Launched a high-visibility Partnership webpage for an AI security company by collaborating cross-functionally, defining the content strategy, information architecture, and UI layout to promote new business partnerships.
  • Utilized Figma, WordPress, After Effects, Canva, Photoshop, & Audition to create brand-focused designs, including 10+ marketing templates, 50+ social media posts and an animated video driving user acquisition across all channels.
  • Created a brand guideline presentation to maintain a consistent visual design across all digital assets.

UI/UX Intern, Coded By:, May 2023 - Aug 2023, Philadelphia, PA

  • Collaborated cross-functionally in Miro and Figma to wireframe and prototype for a program-finding website helping working parents find after-school programs in Philadelphia.
  • Worked in Figma to build a comprehensive website design, including a visually compelling design system with microinteractions and vector assets.
  • Validated 5+ desktop webpage designs via market research and competitive usability testing.
  • Presented design iterations in daily collaborative meetings to drive project objectives and team discussions.

PROJECT EXPERIENCE


Project Manager & Designer, Drexel University, Sep 2025 - Mar 2026, Philadelphia, PA

  • Directed a 6-person cross-functional team to design a mobile app helping young adults discover affordable local activities in Philadelphia.
  • Delivered a fully functional critical user flow in TestFlight, achieving 100% positive feedback from 5+ usability testers.
  • Managed Agile project timelines in Jira, organizing work into Epics to align the team's UX, research, data architecture, and development efforts.
  • Facilitated weekly team meetings, leveraging UX research insights from 60 users to validate and refine features.
  • Designed low- to high-fidelity prototypes in Figma and built a component-based design system with microinteractions to improve usability.

UX Researcher & Designer, Drexel University, Sep 2024 - Dec 2024, Philadelphia, PA

  • Analyzed target users of Dropout streaming platform and provided main UX recommendations by interviewing 5+ customers and synthesizing research findings from 200+ online survey responses.
  • Created journey map, storyboard & animation frames in Figma
  • Created a journey map and storyboards in Figma and used AfterEffects to animate a compelling user story.

RELEVANT COURSEWORK

  • UI Design I & II, UX Design I & II, Microinteractions, Interaction Design, Scripting for Accessibility, Design Thinking in Product Design, Intro to Animation & VFX Production, Human Factors Engineering, Web Design I & II, Content Management Systems, UI Design Styles & Trends, User Research Methodologies, UX Storytelling, Cognitive Psychology, Introduction to Human Computer Interaction, Audio Production & Post
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